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Queen B 31st March 2022

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info@queenbathletics.com

INFORMATION

About Us
About Us
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Queen B Athletics was founded in 2012 by sisters Aedín Corbyn and Bríd Ryan because they felt there was a need to develop a brand of sportswear designed primarily for women in sport. QueenB Athletics is about sport, highlighting through all our platforms the people who inspire us to play and of course, great kit!

Our goal is to create clothes that women in sport really want and a brand that highlights everyone in sport from people getting involved in casual exercise to Olympic athletes. Our models are athletes and the people who wear our kit. We also name our clothes after people who inspire us too so keep an eye out, our next collection might include your name!

Queen B Athletics is a Limited Company, registered in Ireland. Our registered address is Unit 5 Innovation Business Park, Kilnaglery Industrial Estate, Carrigaline, Co. Cork, Republic of Ireland. Our VAT registration number is 1114329KH.

All official correspondence should be sent to our registered address.
Privacy & Cookie Policy
Privacy & Cookie Policy
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Queen B Athletics ("Queen B Athletics ", "we", "our", "us) is a trading name of Queen B Athletics Limited. We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. As part of our commitment to your privacy rights and security our website payment system is verified by Global Payments.

The following information is provided by Queen B Athletics to enable our online visitors to be fully informed of our Privacy Policies. By visiting Queen B Athletics, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If you are under 16, we require that you inform a parent or guardian about Queen B Athletics Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Queen B Athletics.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and Queen B Athletics is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details

Queen B Athletics collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Queen B Athletics. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Saved card details will never be shared with third parties and will only be used to process your order. Your payment details are not stored and saved by Queen B Athletics. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Users of Queen B Athletics will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.

Queen B Athletics may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever with your permission and you may opt out at any time. We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish lists, and other commercial information which we may use to improve your experience and use as research for future products, but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Queen B Athletics.

(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Queen B Athletics.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Queen B Athletics Limited.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. To opt out of direct mail service or updates, Please contact Queen B customer care by email at: info@queenbathletics.com.

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

If you require more information please go to the Contact Us section of the web site and send an email to Queen B Athletics. If you wish to talk to a Queen B Athletics customer care representative please contact Queen B customer care by email at: info@queenbathletics.com

Like many websites, Queen B Athletics utilises “cookies” to maintain a record of your visit to the Sites and your use of the Services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided Queen B Athletics with personal information.

Cookies help Queen B Athletics to improve the Sites and Services, and to deliver more personalized service by enabling Queen B Athletics to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Sites or use the Services.

Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Queen B Athletics cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Sites or the Services.
Terms and Conditions
Terms and Conditions
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Cancelling your order

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received you order.

You must notify us in writing of your wish to cancel the contract for your entire order under the regulations any time after your order has been placed, up until 7 working days from the day after you received you order. Email us at info@queenbathletics.com

We recommend that you record the delivery as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. Always keep a proof of sending receipt – it avoids any disputes if things go missing.

Please note that you must cover the cost of the return shipment under the Distance Selling Regulations.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the regulations if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.

Returns

Making a return is easy. Send us an email telling us what you are returning and why. Reuse the envelope we sent your order in with the returns note and we will credit the card/payment method you used to buy from us. We do not cover the cost of postage to return the item.

Exchange

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.

Refunds

Your refund will be credited to the original purchaser's credit card and will include postal costs for faulty items or for orders cancelled under the Distance Selling Regulations.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers.

Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of Queen B Athletics and may only be refunded as shop credit.

Queen B Policy

Items should be returned new, unused, and with all Queen B tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Faulty Goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on our Queen B Athletics website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Permission to buy

We assume that if you are under 16 that you have the full permission of the credit/debit card holder to purchase from our site. We accept no responsibility for orders placed without the bill payers permission and any refunds/returns will be made at Queen B Athletics discretion.
Secure Payment
Secure Payment
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Payments can be made via all major credit and debit cards excluding American Express and Diners Card.

Queen B Athletics uses Global Payments to securely handle your payment. At no point do Queen B Athletics have access to your credit card details.

When you shop with a merchant who uses Global Payments you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a bank to authorise your purchase.

Queen B Athletics and Global Payments guarantee that they will never:

Pass on any personal information gathered when you place an order
Sell or rent your details to any third parties

SHIPPING & RETURNS

Worldwide Delivery
Worldwide Delivery
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Delivery charges within Ireland are €4.95. UK delivery charges are €5.95, all other countries are charged at €6.95. Prices shown are all in euros. If you have any queries regarding the delivery costs or are having any difficulties in processing your order, please contact us at info@queenbathletics.com and we will help to ensure that your order gets to you as soon as possible.
International Shipping
International Shipping
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Delivery charges for Ireland are €4.95. UK delivery charges are €5.95, all other countries are charged at €6.95. Prices shown are all in euros. If you have any queries regarding the delivery costs or are having any difficulties in processing your order, please contact us at info@queenbathletics.com and we will help to ensure that your order gets to you as soon as possible.

For items delivered outside the EU you may be subject to customs charges. As each country has its own charges and policies, we cannot tell you how much this charge will be. Items delivered outside the EU must have the same cardholder address and delivery address. We do not deliver large orders for resale outside the EU. If you are interested in ordering a large quantity from us please contact us directly to discuss.
Shipping and Returns
Shipping and Returns
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Orders

Once you place an order with us we will process it and send out your items to you. You will receive an email detailing your order and giving you a unique order number. Should you have any queries about your order please quote this number in your correspondence to us.

Returns

Making a return is easy. Send us an email telling us what you are returning and why. Reuse the envelope we sent your parcel in with the returns note and we will credit the card/payment method you used to buy from us. We do not cover postal charges for returns.

Exchange

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.

Refunds

Your refund will be credited to the original purchaser's credit card and will include postal costs for faulty items or for orders cancelled under the Distance Selling Regulations.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers.

Late Returns

Your item(s) should be sent back to us within 30 days. Returns outside these timeframes may be accepted at the discretion of Queen B Athletics and may only be refunded as shop credit.

Queen B Policy

Items should be returned new, unused, and with all Queen B tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Secure Shopping
Secure Shopping
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We have taken all the steps possible to ensure that shopping with Queen B Athletics is as secure as possible. When you place your order with us, all your details are encrypted during transport over the internet so no one can read your personal details or card information, including us! The card details are sent to a bank to authorise your purchase, at no point during the process does anyone else have access to your information.

Queen B Athletics uses Global Payments to securely handle your payment. At no point do Queen B Athletics have access to your credit card details.

SERVICES & SUPPORT

Customer Assistance
Customer Assistance
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If you have any questions, queries or comments about our products please contact our Customer Service gurus at info@queenbathletics.com

They would love to hear from you and are at the ready with all manner of help, assistance and information.
FAQ's
FAQ's
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How do I know which size to buy?

The most accurate way to find your size is to email us with the following information. The items you are interested in, your height, regular bra size (if buying sportsbras), clothes size top half and clothes size bottom half. With this information we will be able to help you as much as possible. We love to help and want to make your internet shopping as simple as possible. Email: info@queenbathletics.com

If you need to exchange, send it back to us. Provided we have the right size in stock we will replace it asap. Have a look at our returns policy and our terms and conditions for more details.

You can also visit our shop to try on during opening hours. Queen B Athletics, Unit 5 Innovation Business Park, Kilnagleary Industrial Estate, Carrigaline, Co. Cork, Republic of Ireland. (Jan 2021: Under Current Level 5 Covid restrictions we are currently closed.)

Do you sell gift vouchers?

Yes we do. On the last page of the Shop.

Are you going to send me hundreds of emails if I sign up to a waitlist?

Absolutely not, we only email when the item you have requested or a similar item is back in stock. You can request to be removed from the waitlist at any time. Email: info@queenbathletics.com

Do you sell your products on any other websites?

The only place you can buy our kit is from us. If it isn’t sold on our website, it isn’t Queen B Athletics.

How do I apply for a job with Queen B Athletics?

We are always on the hunt for bright, talented, driven individuals to come work with us. Send us an email with your CV through our contact page and tell us why Queen B needs you!
Contact us
Contact us
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If you have a specific question or comment please contact us directly on info@queenbathletics.com We would love to hear from you.

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